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Employer FAQs

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Frequently asked questions

Hiring Remote Talent

Do you staff remote/off-site jobs?


Yes, we can help you quickly and easily add off-site staff. Our millions of highly skilled professionals are capable of working remotely from anywhere and can start – and actually get to work – ASAP. We can help you determine the best setup so remote candidates can work securely from home, regardless of your needs or capabilities. Contact us at 1.877.500.2407 or submit a hiring request form via our contact us page.




What if a candidate isn’t set up to work remotely?


We can easily help equip candidates to work remotely by providing them with secure devices. We can enable them to connect to your system through your company’s VPN or a secure virtual desktop. If you’re not sure what setup is best, our dedicated team of technical professionals can help you choose.




Can you help me transition my on-site employees to remote work?


From loaner devices to secure virtual workspaces, we offer several options that will enable your off-site staff to securely work remotely. We will work with you to find the best staffing solution for your needs. Contact us at 1.877.500.2407 to get started.




I still need to hire on-site staff. Can you help me?


Yes, we can help you find and hire the talent you need for both your on-site and remote needs. We’re able to provide you with the flexibility to staff up and down with on- or off-site workers as business priorities and conditions change.




How do I know what remote staffing solution is best for me?


Our team of technical professionals is available to explain all your options, along with your local Workpledge staffing professional. Contact us at 1.877.500.2407 or submit a hiring request form to get started via our contact us page.




What if I want remote staff to use a device provided by my company?


Our candidates can work on a device provided by your company and connect to your organization’s network. Our technical professionals can answer your questions and help remote candidates get set up properly. Contact us at 1.877.500.2407 or submit a hiring request form via our contact us page.




How can a candidate access my company’s virtual network?


Whether VPN (virtual private network), VDI (virtual desktop infrastructure) or another remote access service, we can support you. Candidates can access your virtual network via a secure device provided by Workpledge. Contact us at 1.877.500.2407 or submit a hiring request form via our contact us page.




What if I don’t have a virtual network for the candidate to access? Can you still help me?


Yes, we can connect remote candidates to a world-class, secure remote Desktop as a Service (DaaS) solution using a secure device provided by Workpledge. Contact us at 1.877.500.2407 or submit a hiring request form via our contact us page.




What is the secure virtual workspace?


The secure virtual workspace is a managed Desktop as a Service (DaaS) solution that allows remote candidates to access web-based systems in a secure environment. The interface is identical to Windows 10 Pro, and candidates will have access to Office 365 Online. Contact us at 1.877.500.2407 or submit a hiring request form via our contact us page.




Are your laptops and virtual workspaces secure?


Yes, our company-issued laptops and virtual workspaces have enterprise security tools and are backed by Workpledge Security Operations Center, which includes 24x7 monitoring supported by world-class threat intelligence for rapid response to security-related events. Documents and data can’t be saved to a Workpledge-issued device or a virtual workspace. Contact us at 1.877.500.2407 or submit a hiring request form via our contact us page.




What happens with a candidate’s virtual workspace and loaner device once their assignment ends?


When a candidate’s assignment ends, please promptly notify your local Workpledge staffing professional. We’ll immediately begin deleting their virtual workspace and all its components. We’ll also provide the candidate with instructions for returning the loaner device to our office.





Working with Workpledge

I’ve never used a staffing agency. How does it work?


Our staffing specialists take time to get to know your unique hiring needs. Whether you need one person or an entire team – remote or on-site – we can connect you with highly skilled professionals with a wide array of experience. Simply request to browse our candidates to quickly find the right fit for your open role or tell us your hiring needs by filling out a hiring request form via our contact us page. For personalized assistance, just pick up the phone and give us a call at 1.877.500.2407.




Where are you located?


With more than 200+ staffing professional across the United States and around the World, Workpldge can provide you with assistance where and when you need it. Find an partner near you.




Do I have to pay for this service?


Yes, there are fees associated with using a staffing agency to hire employees, but the overall cost is typically a net savings for you because finding highly skilled employees can be time-consuming. You can save time and money by working with the staffing professionals at Workpledge.




What are the benefits of working with Workpledge?


We help clients assemble a productive, engaged workforce that helps make their company better. Whether you need to add remote or on-site staff, our unique approach, deep expertise, technology and robust resources power our ability to connect you with experienced professionals. Learn more about working with Workpledge.





Finding Talent

What industries do you specialize in?


Our staffing professionals focus on the Cannabis and Hemp industry. With our industry-specific expertise in the areas of accounting, finance, technology, legal, cultivation, administrative, creative and marketing we provide you qualified candidates within 24-72 hours. Learn more about working with Workpledge by visiting our about us page.




How quickly can you staff my open position?


We’re committed to staffing your remote or on-site job immediately — and we can do so because we have a vast network of highly skilled, experienced professionals, many who are ready to start working today. We’ll help you find the temporary, project and full-time skilled candidates who meet your needs, enjoy what they do and can hit the ground running.




I need to staff multiple open positions. Can you help?


Absolutely. Depending on your business needs and peak workloads, we can provide you one candidate or a team of highly skilled professionals. Our candidates can work remotely or on-site for a day, a week or as long as you need. Tell us your hiring needs and we’ll do the rest.




What happens if I am unsatisfied with a candidate?


Workpledge offers a service guarantee. Contact your staffing manager for more details.





Timesheets and Payroll

I never received my login information to approve timesheets. Who should I contact?


First, check your email. You should have received an auto-generated email from onlinetimereporting@workpledge.io with your login credentials. If you did not receive the email, please contact Customer Service to request new login credentials: Approval.TimeReporting@workpledge.io or 1.877.500.2407.




How do I approve online timesheets?


Go to the login page and click Awaiting Approval. If there are multiple timesheets to approve, a list will be displayed. Click Workweek End Date to the open the timesheet. Review the timesheet and click Approve as Submitted.




How do I view past timesheets?


Timesheets from the last 12 months are available. To view past timesheets, log in to your online profile. Click MyDashboard, enter your Username and Password and click Sign In. Click Timesheet History on your homepage to access past timesheets.




Who can I contact with payroll questions?


For payroll and time reporting assistance contact Customer Service at Approval.TimeReporting@workpledge.io or 1.877.500.2407.





Still Need Help?

Workpledge has you covered...


Providing an excellent customer experience is a top priority for Workpledge. To share any feedback or get in touch with our Customer Service teams, please send us a email via our contact us page.





Workpledge

200 Park Avenue 

New York, NY 10166

(877) 500-2407

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© 2021 by Workpledge, LLC. An Equal Opportunity Employer M/F/Disability/Veterans.

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